Refund and Returns Policy for ZOHA APPAREL

At ZOHA APPAREL, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help.

1. Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase delivery date, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return:

  • Your item must be unused, unworn, and in the same condition that you received it.
  • It must be in its original packaging with all tags attached.
  • A valid receipt or proof of purchase is required to complete your return.
Please do not send your purchase back without contacting our customer support team first.

2. Non-Returnable Items

For hygiene and policy compliance, the following items cannot be returned or refunded:

  • Gift cards
  • Items purchased on clearance or Sale (only regular-priced items are eligible for refunds)
  • Customized or modified apparel
  • Intimate or sanitary garments

3. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same piece (e.g., due to a manufacturing defect or wrong size delivered), please contact us at zohaapparels@gmail.com.

4. Refunds & Processing

Inspection & Approval

Once your returned item is received and inspected by our team, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

Credit / Payment Refund

If approved, your refund will be processed promptly. A credit will automatically be applied to your original method of payment or bank account within 5 to 7 business days.

Partial Refunds (If Applicable)

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

5. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Re-check your bank account or payment provider statement.
  2. Contact your credit card company or bank, as processing times can vary before a refund is officially posted.
  3. If you have completed these steps and still have not received your refund, please contact us immediately at zohaapparels@gmail.com.

6. Shipping & Return Process

To return your product, please dispatch your parcel to our central store hub in Karachi, Sindh, Pakistan (contact our support team for exact delivery instructions prior to dispatch).

  • Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Return shipping costs are non-refundable.
  • Exchanges Delivery: Time taken for an exchanged product to reach you may vary depending on your delivery address.
  • Tracking: We highly recommend using a trackable shipping service or obtaining proof of postage when returning items. We cannot guarantee that we will receive your returned item without valid tracking information.

7. Need Help?

For any questions related to refunds, returns, or order exchanges, please contact us:

  • Email: zohaapparels@gmail.com
  • Phone / WhatsApp: +92 333 0964227
  • Location: Karachi, Sindh, Pakistan

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